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Refund and Returns Policy

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Refunds and Returns Policy

Effective Date: 01 January 2025

Thank you for shopping with Thriving Member. Please read this policy carefully before making any purchase.

 

1. Digital Products – No Returns or Exchanges

Due to the digital nature of our products (PDF downloads), all sales are final. Once a purchase is completed and the product has been downloaded, we cannot offer refunds, returns, or exchanges under any circumstances. By purchasing from our website, you agree to these terms. Issues regarding downloading capabilities will be discussed and sorted out at our earliest convenience.

 

2. Non-Refundable Items

All products sold on this website are physical and digital downloads, and are therefore non-returnable and non-refundable. This includes but is not limited to:

 

    • E-books
    • Printable materials
    • Guides, templates, or checklists in PDF format

 

 

3. Exceptions to Our Policy

Refunds will only be considered under the following rare and exceptional circumstances:

 

    • You have accidentally made multiple purchases of the same item.
    • There is a proven technical issue on our side that prevents you from accessing the product.

 

To request a refund under these circumstances, you must contact us at info@thrivingmember.com within 7 days of purchase with proof of the problem (such as screenshots or error messages).

 

4. Incorrect or Defective Files

If you receive a corrupted or incorrect file, please contact us immediately at [insert contact email]. We will verify the issue and send you a corrected file at no additional charge.

 

5. Unauthorized Sharing or Distribution

All files purchased are licensed for personal use only, unless otherwise stated. Sharing, reselling, or distributing our PDF files without prior written permission is strictly prohibited and may result in legal action.

 

6. Fraud Prevention

We reserve the right to refuse refund requests or deny service if we suspect any fraudulent activity, misuse of the system, or violation of this policy.

 

7. Limitation of Liability

We are not responsible for any incompatibility with your software or devices. It is the customer’s responsibility to ensure that they have the necessary tools (such as a PDF reader) to open and use the files.

 

For any questions regarding this Refunds and Returns Policy, please contact us at:
📧 info@thrivingmember.com

 

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